Shipping policy
This shipping policy explains how KARENO LLC operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
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Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- Standard
- 3 to 5 business days
- Expedited
We strive for a swift preparation process and orders are typically processed and dispatched within 3 to 5 business days so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
International Shipping
We recognize the global nature of online shopping and are fully committed to accommodating the needs of our international customers. Our products and services are currently available to customers in most countries. We are dedicated to providing efficient and reliable shipping, ensuring that our products are accessible to a broader audience.
You will need to pay customs taxes or duties that your country might impose on packages originating from outside your country. These fees will be calculated during the checkout. You will not need to pay anything else of these charges upon delivery.
Please note that the free shipping and flat rate shipping offers are not applicable for international orders.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
Tracking Orders
We have a comprehensive order tracking system to keep you informed every step of the way.
You will receive a tracking number once your order is shipped. This number can be used on our website or the carrier’s website to view real-time updates on the location and status of your shipment.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on December 20, 2024
